Shipping and Exchanges

Shipping Policy

At TinyHugs, we know every order is special. We carefully prepare each package with love and attention to detail to make sure your TinyHugs pieces arrive ready for your little one.

Order Processing

Orders are processed within 1–3 business days after purchase. Please note that processing times may be longer during new collection launches, holidays, or promotional events.

Shipping Times

Once your order has been processed, estimated delivery times are:

  • Standard Shipping: 3–7 business days

Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of TinyHugs’ control.

Tracking Information

Once your order ships, you will receive a confirmation email with your tracking information. Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Packages

TinyHugs is not responsible for packages that are delayed, lost, stolen, or delivered to an incorrect address provided by the customer. Please make sure your shipping information is accurate before completing your purchase.

Exchange Policy 

At this time TinyHugs does not offer refunds or money-back returns. All eligible orders are exchange-only.

We want you to love your TinyHugs order. If you need a different size or receive an item that is damaged or incorrect, we’re happy to help with an exchange.

We accept exchanges for:

  • Incorrect sizes (subject to availability)
  • Damaged or defective items
  • Incorrect items received

Please contact us within 14 days of delivery to request an exchange.

Exchange Requirements

To be eligible for an exchange, items must be:

  • Unworn and unwashed
  • In original condition
  • Have all original tags attached
  • Free from stains, odors, or signs of wear
  • Accompanied by proof of purchase

Exchange Process

To request an exchange, please contact us with:

  • Your order number
  • The item you would like to exchange
  • The desired replacement size or item, if applicable

Customers are responsible for return shipping costs for exchanges unless the item received was damaged, defective, or incorrect.

Once we receive and inspect the returned item, your replacement item will be shipped, subject to availability.

Item Availability

If the requested replacement size or item is unavailable at the time of exchange, TinyHugs will issue a refund to the original payment method.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the item so we can assist you.

Final Sale Items

The following items are not eligible for exchanges:

  • Sale or clearance items
  • Personalized/custom items
  • Items that have been washed, worn, altered, or damaged after delivery